Roles and Responsibilites

• Key Responsibilities
• Workforce Planning Talent Strategy
• Develop and manage rolling workforce plans and long-term talent forecasts across all EPO service lines.
• Partner with business leaders to align hiring requirements with operational demand and growth plans.
• Translate capacity and resource models into detailed hiring plans, including role profiles, competencies, language requirements, and shift coverage.
• Maintain accurate workforce dashboards covering demand, supply, recruitment pipelines, and hiring conversions.
• Talent Acquisition Selection
• Build and optimize multi-channel sourcing strategies across direct hiring, referrals, campus recruitment, recruitment partners, digital platforms, and talent communities.
• Establish role-based assessment frameworks covering cognitive, behavioral, language, and domain competencies.
• Drive structured interviewing, candidate evaluation, calibration processes, and hiring manager capability programs.
• Ensure high-quality hiring outcomes while maintaining cost and efficiency targets.
• Learning, Certification Capability Development
• Lead the EPO Education Academy and oversee onboarding, induction, certification, and continuous learning programs.
• Ensure 100% certification completion before employees are deployed to partner university accounts.
• Design and implement capability-building initiatives that enhance productivity, service quality, and operational performance.
• Utilize AI-powered learning and performance platforms to drive measurable development outcomes.
• Employer Branding, Diversity Inclusion
• Position MSM Unify EPO as an employer of choice within education services and higher education operations.
• Develop and execute diversity, equity, and inclusion hiring strategies.
• Ensure fair, inclusive, and bias-free recruitment practices.
• Strengthen employer brand presence across platforms such as LinkedIn, Glassdoor, AmbitionBox, and other talent communities.
• Talent Operations Analytics
• Own and optimize recruitment systems, ATS platforms, recruitment CRM tools, learning management systems, and workforce analytics.
• Deliver regular hiring and capability reports to leadership teams.
• Monitor key talent metrics including hiring performance, certification effectiveness, workforce productivity, and retention.
• Manage recruitment and learning budgets while driving cost efficiencies and measurable ROI.