Roles and Responsibilites

• Key Responsibilities
• Academic Leadership Governance
• Act as the academic authority across all EPO service lines, ensuring alignment with international higher education standards and quality frameworks.
• Provide expert guidance on academic implications, quality assurance, learner outcomes, and institutional compliance requirements.
• Maintain an up-to-date knowledge base of accreditation frameworks, regulatory requirements, and quality standards across partner university markets.
• Advise internal leadership teams on academic risk and process design decisions.
• Solutioning Pre-Sales
• Partner with Global University Partnerships on new EPO opportunities.
• Lead the academic solutioning component of proposals, presentations, and client engagements.
• Collaborate with university leaders including Pro Vice-Chancellors, Deans, Registrars, and Student Experience Directors to design effective service models.
• Demonstrate how AI-driven processes and standardized operating procedures enhance academic quality while delivering operational efficiencies.
• Academic Quality Assurance
• Develop and manage the EPO Academic Quality Framework.
• Establish standards for assessment integrity, academic records management, learner communications, and student-facing services.
• Lead academic audits and support institutional, accreditation, and regulatory reviews.
• Conduct calibration sessions with university stakeholders to ensure service delivery aligns with institutional expectations.
• Capability Development
• Collaborate with the Director, EPO Capability and Talent Build to design and govern the EPO Education Academy.
• Develop role-based certification programs, induction frameworks, and continuous learning initiatives.
• Make assessment tools to certify delivery teams on academic policies, learner communication standards, and safeguarding practices.
• Innovation Thought Leadership
• Drive innovation in learner analytics, student success initiatives, retention strategies, and digital student services.
• Identify and scale new academic-focused service offerings across the EPO portfolio.
• Represent MSM Unify at international education forums and industry events.